HomeArtificial IntelligenceMicrosoft boosts Viva Gross sales with new GPT vendor expertise

Microsoft boosts Viva Gross sales with new GPT vendor expertise

For gross sales groups, the adage “time is cash” is extra related than ever earlier than. Time wasted on low-value duties actually leaves alternatives to promote and interact prospects on the desk. At Microsoft, we need to use AI to assist sellers focus time on what issues most—making significant connections, constructing belief, and creating long-term relationships.

That’s why I’m thrilled to announce the preview of a brand new generative AI-powered expertise in Microsoft Viva Gross sales that helps sellers talk extra successfully with prospects and clients. 

Viva Gross sales will now generate urged e mail content material for a wide range of eventualities—equivalent to replying to an inquiry or making a proposal—full with knowledge particularly related to the recipient, equivalent to pricing, promotions, and deadlines. By auto-suggesting customizable content material, sellers can spend much less time composing emails and trying to find gross sales knowledge from colleagues and databases. Why is that this vital? Based on new analysis commissioned by Microsoft, managing e mail consumes over 66 p.c of a vendor’s day.1 This new AI-powered functionality helps sellers recapture this helpful time, empowering them to focus time on what issues most. 

Side view of a woman working at a table on a tablet.

Microsoft Viva Gross sales

By means of month-to-month product updates, we’re quickly including new improvements to Viva Gross sales.

Leveraging the facility of Azure OpenAI Service and GPT, Viva Gross sales gives entry to wealthy, people-centric knowledge and insights within the Microsoft Cloud. Viva Gross sales can remind sellers when it’s time to observe up with a prospect or buyer after which auto-generate a preformatted e mail response with customized textual content and subsequent finest actions, together with particulars equivalent to product descriptions, proposals, and deadlines. When responding to an e mail, Viva Gross sales gives sellers in-the-moment urged responses primarily based upon classes equivalent to “make a proposal”, “reply to an inquiry,” or “counsel your individual”. The vendor merely selects the choice to swimsuit their wants and a reply is generated for the vendor to evaluation, edit to their liking, and ship. The reply is enriched with the mixed knowledge from Microsoft Graph—which gives entry to people-centric knowledge and insights within the Microsoft Cloud, together with Microsoft 365, Home windows, and Microsoft Enterprise Mobility + Safety, and the client relationship administration (CRM) system (Microsoft Dynamics 365 or Salesforce®). This permits sellers to enhance their general communication and ship a superior buyer expertise—all within the move of labor.  

graphical user interface, text, application, email
Determine 1: Situations for auto-generated responses
graphical user interface, text, application, email
Determine 2: Examples of auto-generated responses 

These new GPT capabilities strengthen our current capabilities of Dialog intelligence, which leverages state-of-the-art pure language expertise to robotically generate a name abstract, detect questions, calculate conversational key efficiency indicators (KPIs), extract motion gadgets, and extra. With the addition of auto-suggested e mail content material, sellers can release much more time to deal with priorities.

Watch the Viva Gross sales generative AI demo under.

graphical user interface, application
Viva Gross sales generative AI demo

Accountable AI

We’re dedicated to creating accountable AI by design. Our work is guided by a core set of rules: equity, reliability and security, privateness and safety, inclusiveness, transparency, and accountability. We’re placing these rules into observe throughout the corporate to develop and deploy AI that may have a optimistic impression on society. We take a cross-company method by way of cutting-edge analysis, best-of-breed engineering methods, and excellence in coverage and governance. Alongside OpenAI’s main analysis on AI alignment, we’re advancing a framework for the protected deployment of our personal AI applied sciences which are aimed to assist information the trade towards extra accountable outcomes.

Be taught extra about Viva Gross sales

Viva Gross sales launched normally availability in October 2022, and the response from our clients has been superb. We’re quickly including new improvements to Viva Gross sales by way of our month-to-month product updates. To attempt it out, please join right here. To study extra, go to the Viva Gross sales webpage, and to remain knowledgeable of upcoming updates, learn the month-to-month replace weblog.

1Gross sales Groups Want a Transformation, Microsoft is Able to Ship, Futurum.


Most Popular

Recent Comments