Cisco Enterprise Crucial Providers improves buyer expertise and reduces prices for OTE Group with automation technique



For OTE Group, the most important telecommunications firm in Greece, buyer expertise is a prime precedencea price we perceive and share at Cisco CX.

OTE is a key participant in Greece’s digital transformation, dedicated to creating its connectivity options easy and obtainable to 30,000 organizations together with ministries, monetary establishments, hospitals, and colleges. However with two-thirds of the worldwide inhabitants related to the web1 and European service suppliers dealing with elevated competitors with declining ARPU (common income per consumer) 12 months over 12 months2—providing revenue-generating companies was a obligatory final result.

To assist meet expectations and demand for easy and related experiences, OTE regarded to Cisco Enterprise Crucial Providers to automate its buyer provisioning course of. This could quickly show to be a necessary step to allow OTE to onboard new companies and enhance buyer expertise and satisfaction. Let’s take a better take a look at how they achieved their objectives with this true collaboration.

Improved productiveness and lowered prices with automation

The advantages of implementing and automating community know-how provisioning processes have been clear to OTE’s Director of Community Technique, Michalis Papamichail, who’s accountable for community technique and constructing core community plans.

Their conventional strategy of provisioning new prospects was handbook, time-consuming, and required the efforts of a number of departments. This resulted in frequent errors in buyer account and community provisioning databases. On prime of this knowledge inconsistency, they have been challenged with managing assets and dealing with inefficiencies between groups that had conflicting enterprise priorities. All of this made it tough to ship companies to prospects.

That’s the place Cisco Enterprise Crucial Providers got here in. Cisco consultants labored carefully with OTE to assist them take away handbook duties and improve their success. By automating key community processes and activating end-to-end companies throughout a number of distributors, OTE instantly noticed outcomes, similar to:

  • Decreased buyer activation instances: It used to take OTE a number of days to activate and set up new prospects via handbook provisioning. Now they’ll onboard in minutes.
  • Quicker troubleshooting: Community points are resolved sooner with automation and correct provisioning info, enhancing community efficiency.
  • Motion of onboarding to at least one staff: Automated provisioning processes drove organizational effectivity and allowed OTE to combination a number of departments into one.

With these outcomes, OTE was not solely in a position to cut back prices and take away human errors related to handbook processes, however additionally they improved their capability to ship a broader array of companies to their prospects—sooner.

“The outcomes are already right here. We now have formulated sooner provisioning, which results in zero errors. And it additionally offers us a chance for higher troubleshooting, since now we have a extra uniform means of offering companies to our enterprise prospects.”

– Michalis Papamichail, Director of Community Technique, OTE Group

Outcomes that put you in management

OTE’s transformation journey and achievements are in step with the outcomes seen by different organizations that use Cisco Enterprise Crucial Providers to speed up and obtain their enterprise outcomes.

By partaking with Cisco Enterprise Crucial Providers, organizations who leverage our human + digital intelligence can see vital positive factors of their networking and IT efficiency, with outcomes like:

  • 253% ROI over 3 years and as few as 4 months to interrupt even
  • 33% extra environment friendly IT networking/infrastructure groups
  • 13% decrease prices for IT environments supported
  • 74% decrease productiveness losses
  • As much as 54% much less unplanned downtime
  • 45% sooner situation decision

I typically hear folks discuss how benefits like these are pushed by our digital choices. After all, that could be a massive a part of the worth we offer. However the dialog at all times comes again to the advantages of our human experience. Our human experience isn’t solely the inspiration of Cisco’s digital intelligence, however it additionally powered the capabilities and teamwork that helped OTE’s visions grow to be a actuality, because it has with lots of our prospects.

OTE plans to stay agile in in the present day’s quickly aggressive market by persevering with to reinforce its presents and companies to satisfy ever-changing buyer wants. And by working with Cisco Enterprise Crucial Providers, they’ve been in a position to confidently rebalance their assets, save prices, and speed up innovation as they prepared the ground in Greece’s digital transformation.

To study extra about OTE Group’s digital transformation and Enterprise Crucial Providers, I invite you to go to their full story at Lowering prices and automating buyer provisioning at OTE Group and uncover methods to unleash your innovation with Enterprise Crucial Providers.

1Cisco Annual Web Report, 2018-2023
2Statista, ARPU Improvement in Europe, 2011-2022
3IDC Worth Examine, Cisco Enterprise Worth Snapshot, 2021