When Cisco invests in accomplice enablement, it intends to supply belongings to maximise profitability and productiveness. Actually, we’ve seen this in apply with companions which have invested in Black Belt enablement within the following method: 30% Black Belt licensed staff notice a ten% yr/yr common enhance in bookings all the way in which to 50% worker certifications yielding a 26% common enhance in reserving versus friends [1]. We wish to be sure that the Cisco accomplice’s practices create (and the professionals that occupy these practices) the perfect experiences, which is able to contribute to glorious buyer interactions. To this finish, Cisco companions use the Black Belt Academy to achieve abilities and information to generate buyer alternatives.
The Cisco Black Belt Academy is a simplified enablement framework constructed to assist accomplice gross sales and engineers study Cisco’s aggressive benefit and the way Cisco options stack up in opposition to the competitors.
Some ask the distinction with different certifications resembling CCIE. CCIE (Cisco Licensed Internetwork Professional) is considered one of many technical basis certifications. It certifies that the holder has expert-level information of networking throughout varied architectures, whereas Black Belt gives free the on-going gross sales/pre-sales, CX, Operations, and ongoing technical coaching on the newest Cisco Expertise. Collectively, Black Belt and Cisco technical basis certifications, like CCIE, are strategic to offering a constructive end-to-end buyer expertise.
This yr, there have been appreciable updates to the educational maps for a lot of totally different roles (see desk under). As you possibly can see, we cowl subjects from the C-suite to the assist and all roles in between. This role-based enablement strategy can profit anybody straight contributing to nice buyer interactions.
Cisco’s Black Belt Academy framework has three levels of competency, to study, apply, and succeed by implementing these role-based journeys. Cisco locations a excessive give attention to Apply (Stage 2) and Succeed (stage 3), since these show the very best degree of licensed proficiency that prospects have come to understand. Additionally, it helps a path to larger worth returns from extra companions providers.
Cisco has prioritized Black Belt content material towards our prospects’ largest alternatives to energy hybrid work, safe operations, rework their infrastructure (aligned to Unified Experiences), and reimagine functions. We do that by offering options in hybrid work, hybrid cloud, SASE, safety, and full-stack observability.
We’ve got automated and positioned within the palms of Black Belt Academy individuals the flexibility to achieve all the advantages in a self-paced format that features quiz completion. We’ve got additionally listened and created options to deal ID/SO necessities for completion of stage two necessities. Particularly, an ideal pitch video, proof of idea, or high-level design can obtain stage completion.
One other space the place we’ve listened and delivered an answer to companions is within the space of reporting. Now, all accomplice exercise with Black Belt Academy will be seen inside PXP (or typically with help from their PAM). Since all knowledge is linked in PXP, companions can even obtain suggestions on maximizing the Black Belt Academy to assist their future progress objectives.
By way of the Black Belt Hub, you can too see motivational packages, resembling Shogun, examination vouchers, or creatively take into consideration combining Black Belt Academy with different actions. Uncover how one accomplice mixed Black Belt and giving again to their group to create ardour and motivation.
Basic info will be discovered on our public cisco.com web site for the Black Belt Academy. Present Cisco companions can discover deeper particulars by going to SalesConnect and logging in to the Black Belt Hub.
We’re excited by the milestones we’re working towards to empower companions by absolutely automating and integrating our shared worth chains that can result in larger buyer satisfaction and loyalty, keep tuned!
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1 Cisco Black Belt Knowledge Academy knowledge evaluation, for Q2’FY22-Q2FY23
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